While customer experience should be a part of arguably every role in the company, Shari Altergott of the CX Edge says it still needs a primary point person to lead a strategy – a measurable one that has four focus areas. Listen in to learn what those areas are and who in your organization should be leading the charge.
Nehemiah takes approaches that are contrary to standard practices and it’s paying off in large dividends for both their company and their team. Listen in to find out what they’re doing!
Technology and digital transformation can feel daunting. With so many different tools, apps, software, and service providers, it’s easy to get lost in what technology to use and how to use it. When you finish reading this article, you’ll have a clear understanding of how to assess technology, select the right one for your business, and implement it successfully.
Listen in on this interview with Jon Bostock as he discusses how companies can win back their customers after losing them from issues with supply chain constraints.