You’ve run your business for years and have had countless team members share about the importance of customer experience. You may have even mentioned it as a priority yourself! But where was the follow-through? Who owns it now? Is it a measurable part of your day-to-day and what are the insights you’re gaining? Do you have a customer experience strategy?
Shari Altergott says she’s done a number of presentations to find countless companies who – like you – agree that customer experience is important but have no strategy, assets, or resources dedicated to improving the customer experience. Don’t worry though – she’s a customer experience expert and shares a ton of helpful ways that you can start implementing customer experience strategy into your team and business today.