Alex sits down with Liz Richards of MHEDA to share some insights of what the organization is seeing across the industry, her predictions for the future of manufacturing and distribution, and details about the MHEDA convention in April 2022.
While customer experience should be a part of arguably every role in the company, Shari Altergott of the CX Edge says it still needs a primary point person to lead a strategy – a measurable one that has four focus areas. Listen in to learn what those areas are and who in your organization should be leading the charge.
Nehemiah takes approaches that are contrary to standard practices and it’s paying off in large dividends for both their company and their team. Listen in to find out what they’re doing!