There are a lot of tech buzzwords right now with one of the biggest ones being autonomy and automation. In this episode, Alex & Buddy discuss what this concept is and how you can apply it to your business even when you’re not a big corporation like GE.
While customer experience should be a part of arguably every role in the company, Shari Altergott of the CX Edge says it still needs a primary point person to lead a strategy – a measurable one that has four focus areas. Listen in to learn what those areas are and who in your organization should be leading the charge.
Technology and digital transformation can feel daunting. With so many different tools, apps, software, and service providers, it’s easy to get lost in what technology to use and how to use it. When you finish reading this article, you’ll have a clear understanding of how to assess technology, select the right one for your business, and implement it successfully.