The future of work is not just about the employee experience – it also includes the customer experience. In this article from guest author and B2B expert Mark Dancer, you’ll learn the foundational principles of B2B innovation that will improve your customers’ experience and connect you with your consumers.
Creating a Smoother Tech-Implementation Experience: Embracing Automation in a Post-Pandemic Dealer World
When done right, software streamlines back-end processes which can free up capital and reduce or refocus headcount, reduce opportunities for fraud ,and can improve the customer experience. Learn the steps to take to successfully implement technology and automation into your business.
Technology and digital transformation can feel daunting. With so many different tools, apps, software, and service providers, it’s easy to get lost in what technology to use and how to use it. When you finish reading this article, you’ll have a clear understanding of how to assess technology, select the right one for your business, and implement it successfully.